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Q:  What should I do if I receive the product broken or damaged?

This should rarely happen as we have developed an unique method to pack and safely ship stone products. In case any damages incurred, please send us a claim with pictures attached as soon as possible (no later than 72 hours). We will dispatch our carrier to do inspection. After necessary review / verification are conducted and the the claim with the carrier are granted, or the damage belongs to original defects, we will arrange to produce replacement parts for you.

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