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Support - Frequently Asked Questions

 

Q:  I am interested in a product you supply, how can I place an order?

Because a large portion of our marble granite production is on the customized production basis, we do not want you to rush to order unless you are absolutely sure what we offer is what you expect to purchase. For that purpose, we highly recommend the following ordering procedures.

First, send us a request for quote by either using our standard RFQ form or by creating your own email document. Please be specific on product category, product name or ID number for any pre-built items, sizes or dimensions, material preference, color preference, style or profile preference, quantities and required delivery time. For the items with custom shape or design, please make sure to include drawings and/or a set of photos.

Next, we will respond to your request within 24 to 72 hours with an itemized quote, including description, unit price, total amount, freight charges, payment term, approximate delivery schedule and sample pictures if available. We may contact you for clarifications or options during this period.

Next, please carefully review our quote. Do not hesitate to call or email us if you have any questions or need any advices. Make necessary revisions.

Finally, sign a Sales and Purchase Agreement. Depending on the terms of the deal, we may request a down payment before the order is produced or shipped.

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